Customer Success Executive

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Who we are:

Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As a Customer Success Executive, you will be key in ensuring our clients receive exceptional service and support, helping them achieve their desired outcomes with our products and services.

About the role:

• Act as a proactive point of contact for clients, building strong relationships to understand their objectives and challenges.
• Develop and execute customised success plans that drive client engagement and satisfaction.
• Facilitate client onboarding, ensuring a seamless transition to our products and services.
• Analyse client feedback and data to identify valuable insights for continuous improvement.
• Collaborate with internal teams to address client needs and issues effectively and efficiently.
• Track and communicate client progress, delivering reports to stakeholders to highlight successes and areas for growth.

Essential Skills and Experience:

• Proven ability to manage and nurture client relationships in a professional setting.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly.
• Strong problem-solving capabilities and attention to detail.
• Ability to work independently as well as part of a team to drive results.
• Familiarity with using CRM systems and data analysis tools to enhance client success.

Desirable skills:

• Experience in the background screening or HR services industry.
• Knowledge of customer success methodologies and best practices.

We’d also love you to:

Ensure that the company values are reflected in your own work and behaviour: Put People First, own it, Be Curious, Succeed Together, and Delight your customer

What’s in it for you:

Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, we don’t have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!

Sound Exciting?

Please apply directly through the link attached and our recruitment team will be in touch.

** All our employees will be required to undergo background screening to BS7858 standards. **

Be Yourself: We’re building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work