Customer Support Specialist
An opportunity to work closely with candidates, via multiple channels, to support them through our background screening process.
Customer Support Specialist
Who we are?
Verifile is an award-winning leading provider of CV verification and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.
As a Customer Support Specialist, you’ll foster strong connections with candidates through daily interactions, providing expert guidance to help them navigate our background screening process. By offering exceptional support via live chat, phone, and email – and utilising your excellent communication, problem-solving skills, and proactive approach - you'll play a vital role in making the world a safer, more honest place.
About the role:
- Guide candidates seamlessly through the online screening process with clear and concise support
- Build strong working relationships with candidates, ensuring the accurate exchange of information
- Deliver support through various channels, including phone, email, live chat, and Teams
- Proactively identify opportunities for improvement, address challenges, and enhance processes
- Understand customer needs and deliver tailored solutions that drive satisfaction
The must haves:
- Proven experience in a fast-paced, customer-facing role
- Exceptional verbal and written communication abilities
- Proficient typing and data entry skills, with knowledge of MS Office tools
The nice to haves:
- Knowledge of an additional European language is advantageous for supporting a global candidate base
- A genuine interest in the HR industry
We’d also love you to:
Ensure that the company values are reflected in your own work and behaviour:
Put People First, Own It, Be Curious, Succeed Together, Delight Your Customer
What’s in it for you:
Every member of our team at Verifile is valued, which is why we support their wellbeing fully with a range of benefits to help them thrive both inside and outside of work. Grouped around four priorities – health, time, finances, and community, we don’t have enough space to list them all, but it does include Holiday Trading, retail discounts, Life assurance, medical services, wellness programmes, fitness classes, gym discounts and much more!
Sound Exciting?
Please apply directly through the link attached and our recruitment team will be in touch.
** All our employees will be required to undergo background screening to BS7858 standards. **
Be Yourself: We’re building a place where everyone feels comfortable and is empowered to bring their individuality to work. A place where everyone feels safe to share their experience and know that their individual voice will be heard, valued and respected. We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. Join our community and help us make the World a more honest and safe place to work.
- Department
- Customer Service
- Role
- Candidate Support Executive
- Locations
- UK
- Remote status
- Hybrid Remote
- Yearly salary
- £25,000
- Employment type
- Full-time
UK
Generous Benefits
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The Good Stuff!
We believe our fantastic colleagues deserve more than a few perks here and there. Happily, we have lots of benefits for you to choose from, so there's something for everyone. Everything we offer supports your wellbeing:
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Health
We want you to be in tip-top condition - at work and at home. Verifile puts your physical and mental health and wellbeing first, with a range of benefits to support you, and medical services to ensure you get the best care.
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Have a break
From holidays to time off to support your family and your community. And with flexible, hybrid and remote working options, Verifile helps you manage and integrate your work and your life outside of work. After all, it's all about balance.
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Finance
Finances are part of our everyday life, so we've included benefits and services to make things simple and hassle free, help you make your hard-earned cash go further and give you protection.
Be Yourself
We value all cultures, backgrounds and experiences, and we truly believe that diversity drives creativity and innovation. When we each express who we are and our individuality is embraced, the magic happens! Join our community and help us make the World a more honest and safe place to work.
About Verifile
Verifile is an authority on verification and pre-employment screening. We empower businesses with the knowledge, confidence and support to make the most informed and intelligent recruitment decisions.
Customer Support Specialist
An opportunity to work closely with candidates, via multiple channels, to support them through our background screening process.
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